METROLAGOONS COMMUNITY RESIDENTS
Southshore Bay Residents
As a resident member, your Lagoon benefits include discounts on rentals and water activities, resident-only events and entertainment including yoga & fitness classes, live music performances, movie & trivia nights, and much more.
Being a resident member has its perks! Your Club benefits include up to two resident members and your unmarried children under the age of 25 who reside with you. All resident members must provide a valid photo ID and proof of residency that shows the qualifying address.
To get started, complete the Address Verification & Account Updates Form.
Once submitted, our team will review your information to verify your address and email you with the next steps to complete your registration.
After your address has been verified, you’ll receive the second step of the membership application by email via Docusign. Please provide all necessary details so our team can complete the approval process. Once final approval is granted, your official Lagoon membership status will be sent to you via email.
To see what documents are accepted to validate your address and verify your identity, please click here.
Once we have received your household registration and verified your family’s residency you will receive an email confirming your resident memberships. If you already have a Lagoon membership, there is no interruption to your access. You can still visit the Lagoon as usual, and all you need to do is bring a valid photo ID for checking in.
Expedite Your Lagoon Entry
We’re excited to introduce photo ID capture at our front gates to enhance both your convenience and security. Starting with your next visit, we’ll take your photo and link it to your membership account. Here’s what you need to know:
- Faster Check-Ins: Your photo will make future entries quicker and more seamless.
- Preparation: Please remove hats and glasses when your photo is taken.
- Privacy Assurance: Photos are securely stored and used exclusively within our admissions system.
*Opt-Out Option: Starting January 20, 2025, photo ID verification will be required for all guests. If you choose to not have your photo taken, you will need to show a valid photo ID each time you enter the Lagoon.
Happy Hour For Loyalty Members Only
MetroLagoons Loyalty Program members have access to exclusive Happy Hour specials! Get ready to sip, save, and unwind every Monday–Friday from 4pm to 8pm.
Resident Members enrolled in the Loyalty Program can enjoy:
- 50% OFF Wells
- $2 OFF Wines
- Earn Double Points
Our new Happy Hour is only available for Resident Members who are registered in the Loyalty Program. If you haven't already, sign up now!
*Hours will vary based on operations.
Important Changes: Club Dues
Beginning Friday, May 1, 2026, your Club Dues will now be paid directly to MetroLagoons via a new Vantaca account.
30 Day Splash Pass
One pass gives you access to water activities for 30 days starting on your purchase date, no need to buy a pass each time you want to splash. Resident Members must access their portal and apply their membership to receive the discounted pricing.
Get yours now and dive into the fun!
Resident Membership Cards
Enjoy faster, easier access to the Lagoon with your Resident Membership Card. This card is your key to a smoother check-in experience every time you visit. Each Resident Member will receive one (1) complimentary membership card. Newly issued Membership Cards are available at any ticket window.
Loyalty Rewards Program
As a Resident Member of MetroLagoons, you can enjoy special discounts and earn Loyalty Rewards points on every purchase. Separate, voluntary enrollment required.
Loyalty Benefits
50% OFF Our 12 Signature Cocktails
20% OFF Food, Beverage (alcohol included), and Retail
$3 Draft Beers
$1 Bottled Water
Resident Benefits
- Unlimited monthly access to your home lagoon for qualifying family members who reside in the home.
Planned resident-only events - 25 complimentary Resident Guest Tickets for friends and family per year* (based on membership start date)
- 1 Splash Pass per resident member, per month
- Additional $5 discounted Resident Guest Tickets for up to 6 guests per day per household*
- 20% discount on aquabanas, cabanas, pavilions and tiki rentals
- 50% discount on premium seating
- 20% discount all water activities
- 20% discount on event space for your private celebrations like birthday parties!
All benefits are subject to change without notice.
*Resident Member must accompany guest into the Lagoon and provide qualifying ID. Guest Passes may not be sold, bartered, or traded. Guest Passes are only available at the ticket window at the Lagoon and may not be purchased in advance, online, or through the Call Center.
Resident Member Portal Access
With the new Resident Member Portal, you will now be able to access your resident membership account and book rentals & water activities online at a discounted rate using your Resident Member benefits.
Homeowner to Tenant Lagoon Access
If you are renting your home and wish to relinquish your Club Benefits to your renter/tenant, please click here to complete the form.
Can’t-Miss Events
From live music and trivia to movies and bingo, there are always exciting events happening at the Lagoon. Check out your community events calendar and join us for the fun!
FAQ
I HAVE MEMBERS IN MY HOUSEHOLD THAT ARE OUTSIDE OF THE CLUB PLAN REQUIREMENTS. HOW CAN THEY GET LAGOON BENEFITS?
If you have members in your household that are outside of the Club Plan requirements, they may be eligible for Lagoon benefits.
Please complete this form and select "Add a new member to my existing Lagoon Membership" to begin the process.
WHERE CAN I FIND A COPY OF MY CLUB PLAN?
Club Plans are subject to change without notice and are available online on the Kai website.
WHERE DO I PAY MY LAGOON FEES?
Lagoon fees are paid through Vantaca and payment can be completed online.
Click here to login, access your account, and make payments.
I’m a renter. Am I eligible for a Lagoon Membership?
Yes, renters may be eligible for Lagoon Membership if the homeowner chooses to transfer their membership rights to the tenant. The homeowner must complete the required membership relinquishment form and provide a copy of the signed lease before access can be transferred. If you're renting a home, please contact the property owner or property manager to begin the process.
What documents do I need to register my household?
To see what documents are accepted, please click here.
How do I give my Lagoon access to my tenants?
If you are renting your home and wish to relinquish your Club Benefits to your renter/tenant, please complete the Homeowner to Tenant Lagoon Access Form here.
Do my $5 Guest Tickets or Splash Passes qualify for the Blue Sky Guarantee?
No. $5 Guest Tickets and Splash Pass purchases are not eligible for Blue Sky rebooking. The Blue Sky Guarantee applies only to qualifying admission tickets.
Please review the full Blue Sky Guarantee terms and eligibility requirements before submitting a request.
Southshore Bay