blue-sky-guarantee

We apologize your day was impacted by weather. Use this form to request a Blue Sky Ticket.

Please note that in accordance with posted pre-purchase Terms and Conditions & signage all tickets, rentals, and activities are sold as non-refundable.

In the event of inclement weather our Blue Sky Guarantee will provide a rescheduled visit under the following conditions:

• You must have been in the lagoon for less than 5 hours to qualify for a Blue Sky Ticket. If you have been on property for more than 5 hours, you do not qualify for a Blue Sky Ticket
• Water activity closures lasted longer than one hour, either accumulatively or consecutively.
• Blue Sky Tickets must be requested within 30 days of the original visit date and are valid for a return visit within 90 days from the original visit date.
• Blue Sky tickets are non-transferrable and may not be sold, traded, or bartered.

Eligibility:

• Activities not experienced such as kayaks, paddle boards, water obstacle course, or bumper boats may be rescheduled.
• Rentals, including lockers, cabanas, chair rentals, umbrellas, tikis, etc. are not available for Blue Sky reschedule and are rented as non-refundable.
• Complimentary or discounted tickets may not be eligible for Blue Sky Tickets.
• Group Sales tickets are not covered by our Blue Sky Guarantee and will be handled on case by case basis. Please refer to the Group Sales contract.
• Blue Sky Tickets do not qualify for a 2nd Blue Sky Ticket.

If you have not yet visited the Lagoon:

• If you haven’t visited the Lagoon, you will need to complete this form to reschedule.