General Information About MetroLagoons

To help provide a high-quality guest experience, an operations charge is applied to food and beverage purchases at MetroLagoons.

• Cabana Cove: A 22% Service Charge is added to all food and beverage purchases to support staffing and service. This is a mandatory operations charge and is not a gratuity.
• All Other Food & Beverage Outlets: A 3% Venue Fee is added to all food and beverage purchases to support venue operations and maintenance. This is a mandatory operations charge and is not a gratuity.

Applicable sales tax is added as required by law.

To help maintain a safe, enjoyable, and family-friendly environment, MetroLagoons may implement a Chaperone Policy during designated operating periods, holidays, special events, or times of elevated attendance.

When the policy is in effect, guests under the age of 18 must be accompanied by a responsible adult age 21 or older. Each chaperone may supervise a maximum of four (4) minors and must remain on property throughout the visit. Guests who appear to be 25 years of age or younger may be asked to present a valid government-issued photo ID to verify their age.

Parents, guardians, and chaperones are responsible for supervising minors in their care and ensuring compliance with all MetroLagoons rules and policies. MetroLagoons reserves the right to deny admission or remove any guest whose behavior jeopardizes the safety, security, or enjoyment of others.

For complete details, including identification requirements, chaperone responsibilities, guest conduct expectations, and enforcement procedures, please review the full Chaperone Policy by clicking here. 

A Splash Pass is an optional upgrade that gives guests access to MetroLagoons water activities, including kayaking, paddleboarding, bumper boats, and the inflatable obstacle course.

Guests who purchase a Day Ticket with Splash Pass receive the best overall value. If you've already purchased admission, you can add a Splash Pass separately before or during your visit.

Without a Splash Pass, guests can still enjoy swimming in the lagoon, relaxing on the beach, using the water slide, and visiting the swim-up bar at participating locations.

Water activity schedules at MetroLagoons vary throughout the day and may differ by location, season, weather conditions, and guest demand.

Activities such as paddleboarding, kayaking, bumper boats, and the obstacle course operate on scheduled sessions. Guests should arrive at least 15 minutes before their scheduled activity time.

Because water activities may close before the park itself closes, guests should check the MetroLagoons calendar and confirm schedules with the admissions team upon arrival.

To ensure all guests have an enjoyable experience, complimentary loungers, seating areas, and open beach space at MetroLagoons are available on a first-come, first-served basis.

If you're planning to visit with friends or family, we recommend arriving together whenever possible. Guests may not reserve or hold complimentary seating, furniture, or open space for those arriving later. For groups looking for a dedicated gathering area, cabanas, pavilions, and other rental spaces can be reserved in advance and are guaranteed for your party.

Planning ahead is the best way to ensure your group has the perfect spot to relax and enjoy a day at the lagoon.

Yes, parking is free for all MetroLagoons guests and visitors.

Complimentary parking is available at all MetroLagoons locations. Vehicles may not remain overnight and may be towed at the owner's expense if left after operating hours.

For the safety and comfort of all guests, only service animals are permitted at MetroLagoons.

In accordance with the Americans with Disabilities Act (ADA), a service animal is a dog (or, in certain cases, a miniature horse) that has been individually trained to perform specific tasks for a person with a disability. Service animals are welcome throughout the property but are not permitted in the lagoon water or on water attractions.

Please note that emotional support animals, therapy animals, and pets do not qualify as service animals under ADA guidelines and are not permitted at MetroLagoons.

If you have questions about our service animal policy or need assistance during your visit, our team will be happy to help.

MetroLagoons' clear, blue waters are not heated, allowing guests to enjoy a refreshing, natural swimming experience year-round.

Because our Lagoons are outdoors, water temperatures vary with the season and weather conditions. In general, Lagoon temperatures closely follow the average water temperatures found in the Tampa Bay area and other nearby Florida waterways.

Florida's warm climate helps keep the water enjoyable throughout much of the year, making MetroLagoons a popular destination for swimming, relaxing, and water activities in every season.

Yes! We understand that plans can change. If you're unable to visit on your scheduled date, MetroLagoons offers one complimentary reschedule when requested before your original visit date.

Additional reschedules are available for a $5 fee per reservation. To reschedule, simply contact our team before your scheduled visit.

Please note that all tickets, rentals, and services are non-refundable and non-transferable. Rescheduled visits must be used within the same calendar year as the original purchase. If your new date has higher admission or rental pricing, you'll only be responsible for paying the difference. If the new date has a lower price, refunds or credits are not provided.

We're happy to help you find a new date so you can enjoy your lagoon day when the time is right.

MetroLagoons is a family-friendly destination that combines open swimming areas with supervised water activities to help guests enjoy a safe and fun day in the sun.

Free swimming areas operate on a swim-at-your-own-risk basis and do not have lifeguards on duty. Parents and supervising adults are responsible for monitoring children and members of their party at all times while visiting the lagoon.

For many water activities, including select attractions and experiences, American Red Cross Certified Lifeguards are onsite to provide safety instructions and oversee activity participation.

Complimentary life jackets are available in designated areas on a first-come, first-served basis, and guests are welcome to bring their own Coast Guard-approved life jackets. Some water activities require a life jacket, which will be provided for the duration of the activity.

Guest safety is our top priority, and we encourage all visitors to choose activities that match their swimming ability and comfort level.

For the safety of all guests, children under the age of 14 must be accompanied by a parent, guardian, or supervising adult while visiting MetroLagoons.

The supervising companion is responsible for monitoring the child throughout their visit, including determining whether they can safely participate in swimming and water activities. Children under 14 may not be dropped off or left unattended anywhere on the property.

MetroLagoons is designed to be a fun destination for families, and adult supervision helps ensure that every guest has a safe and enjoyable experience.

Yes! MetroLagoons offers a variety of food, snacks, and beverages so you can enjoy a full day of fun without leaving the Lagoon.

Guests can choose from a selection of food options, non-alcoholic beverages, and alcoholic drinks available for purchase onsite. Many MetroLagoons locations also feature visiting food trucks and seasonal dining experiences, offering even more choices throughout the year.

For your convenience, complimentary water stations are located throughout the property, and guests are encouraged to stay hydrated during their visit.

If you or someone in your party has food allergies or dietary restrictions, please review our dietary accommodations information or speak with a team member before your visit.

Please note that outside food, beverages, and coolers are not permitted, with limited exceptions for items such as infant formula, sealed baby food, and approved bottled water.

To help create a clean, safe, and enjoyable experience for all guests, outside food, beverages, and coolers are not permitted at MetroLagoons.

MetroLagoons offers a variety of food, snacks, non-alcoholic beverages, alcoholic drinks, and seasonal food truck options available for purchase throughout the property. Complimentary water stations are also conveniently located around the lagoon grounds to help guests stay hydrated.

Guests may bring one sealed bottle of water or an empty reusable water bottle, which can be refilled at onsite water stations. Infant formula and sealed baby food are also permitted.

For the safety of all guests, glass containers are not allowed anywhere on the property.

Florida is known for its sunshine, but occasional weather changes can happen. At MetroLagoons, we closely monitor weather conditions to help ensure a safe and enjoyable experience for all guests.

Most weather conditions will not affect your visit. However, severe weather, lightning, or other unsafe conditions may require us to temporarily pause water activities or clear the lagoon until conditions improve. Our team continuously monitors the weather and will provide updates and instructions when necessary.

If qualifying weather impacts your visit, you may be eligible for a return visit through our Blue Sky Guarantee program. Visit our Blue Sky Guarantee page for full details and eligibility requirements.

For guest safety, lightning protocols include:

• 12 miles: Paddleboards and kayaks return to shore.
• 8 miles: All guests exit the water and water attractions.
• 4 miles: Guests are encouraged to seek shelter.

Once conditions are safe, our leadership and water safety teams will determine when activities can resume.

We appreciate your patience and cooperation as we work to provide the safest possible experience for everyone visiting MetroLagoons.

Yes, smoking, vaping, and the use of electronic cigarettes are permitted at MetroLagoons, but only in designated smoking areas.

To help maintain a comfortable, family-friendly environment for all guests, smoking and vaping are not permitted in general guest areas, beaches, food and beverage areas, or within the Lagoon itself. Guests who wish to smoke or vape should use the designated smoking areas located throughout the property.

We appreciate your cooperation in helping create an enjoyable experience for everyone visiting MetroLagoons.

Guests are permitted to bring in their own, single-post shade umbrellas that are under 6’ in diameter. However, we want to emphasize that guests are solely responsible for any damage or injury caused by their umbrellas.

This responsibility includes damage or injury to the property of other guests or MetroLagoons, as well as injury to other guests or MetroLagoons employees. We encourage all guests to be mindful of the size and placement of their umbrellas and to be always aware of their surroundings and other guests’ experience. MetroLagoons reserves the right to deny umbrellas for any reason including, but not limited to size, condition, design, or placement.

In addition, we require that guests lower their umbrellas during inclement weather to avoid any potential accidents. It is important to note that guests are still responsible for any damage or injury caused by their umbrellas during inclement weather.

MetroLagoons is a family and residential experience; therefore, we ask that family friendly attire be worn throughout the duration of your visit. We suggest proper swim attire, shorts, t-shirts, cover ups and other family friendly beach wear.

For the health and safety of all our guests, children in diapers are required to wear a swim diaper when entering the Lagoon waters.

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Your new visit date must fall within the calendar year. No refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

At MetroLagoons, safety is our highest priority. To ensure the safety of our guests and employees, our dedicated Water Quality team follows industry approved chlorination and filtration water treatment standards to maintain the highest water quality standards. The team is trained to mitigate any potential bacterial contamination to prevent recreational water illness in accordance with regulatory requirements from both the state and Center for Disease Control (CDC).

To ensure a safe, relaxing, and enjoyable experience for all guests, please review the following guidelines on permitted and prohibited items:

You MAY Bring:

• Towels (available for purchase onsite; no rentals provided)
• Sunscreen
• One pool noodle per person
• Children’s arm floaties and personal life jackets
• Small water toys (no toy guns or items that resemble weapons)
• Small personal speakers (must fit in a purse or small backpack and play family-friendly music at a respectful volume)
• Beach umbrellas up to 6’ in diameter, properly secured by the owner and lowered during inclement weather
• Small toddler inflatables (for children age 3 and under), such as infant floats or seated rings with sunshades
• Individual mesh seating-style floats (single-person, sit-in floats with mesh bottoms are accepted, no hard plastic parts, and cannot be designed to lay on or in)

You MAY NOT Bring:

• Chairs, loungers, or any other beach furniture
• Pop-up tents or shade structures
• Umbrellas larger than 6 feet
• Large Bluetooth speakers
• Rafts, tubes, oversized or multi-person floaties
• Coolers, outside food, beverages, or alcohol
• (Exception: one sealed water bottle per guest or an empty reusable water bottle; sealed baby food also permitted)
• MetroLagoons reserves the right to deny entry or prohibit any items at their sole discretion to ensure the safety and enjoyment of all guests. If you have any questions or need clarification, please don’t hesitate to contact us.

If a member of your party has special dietary restrictions, including allergies, we allow an exception for that member in the form of a single size lunchbox/meal to accommodate their restrictions.

If multiple members have special dietary restrictions or allergies, we ask that you use the picnic tables outside of the gate area or speak to Lagoon management about your individual situation.

These exceptions do not include voluntary choices such as bottled water over tap water, personal menu preferences, etc.

• Report your lost item(s) through the link for the Lagoon you visited.
• Chargerback will try to match it with items found at the Lagoon.
• Pickup in person for free at the Lagoon, or choose shipping (fees are handled directly through Chargerback)
• If you choose to get your item(s) shipped, you’ll receive tracking details once it’s on the way

Please note: MetroLagoons is not responsible for lost or stolen items. While best attempts will be made, unfortunately not all items may be found or recovered.

Due to the volume of inquiries received, MetroLagoons is unable to respond to requests for items not found. You will only be contacted by Chargerback should your item be found.

Please email support@chargerback.com and provide the following:

• The 8 digit Chargerback ID number you received when you filed your lost item report
• The name and location of the Lagoon where you left your item

Chargerback offers convenient shipping and you’ll pay directly through their secure system.

No. Pickup at the lagoon is always free.

If you choose to get your item shipped, you will pay directly through the Chargerback secure system.

When the shipping label gets printed by the venue where you left your item(s), you will receive an email notifying you your item will soon be on its way. This email will include a tracking number. If you do not receive a tracking number within 48 hours of filing your report, please contact Chargerback directly at support@chargerback.com and provide the name and location of the Lagoon where you left your item as well as the 8 digit Chargerback ID number you received when you filed your lost item report

You can learn more about Chargerback on their website here.

Items are held for up to 30 days before being transferred out of our system.

Once you submit a lost report, you will be notified if a match is made. Please allow 3-5 business days for a response.