General Information About MetroLagoons

For the comfort and courtesy of all our guests, open space and complimentary loungers are available on a first come, first served basis only. Guests may not reserve furniture or open space. Additionally, all rental areas can only be used when rented. We strongly recommend making advanced reservations if you want a specific area for your group.

Parking is free for all visitors. Cars may not be left overnight and are subject to towing at the owner’s expense.

Service animals are welcome at MetroLagoons. According to the Americans with Disabilities Act, a service animal is defined as a dog (or in some cases, a miniature horse) that is individually trained to perform tasks for a person with a disability. Service animals are not permitted in the water.

Please note that emotional support animals are not considered service animals under the ADA. While we understand the importance of emotional support animals, they are not permitted in this establishment.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or need assistance, please don’t hesitate to ask our team.

Our Lagoons are not heated, and water temperature can vary. Average temperatures closely follow Tampa Bay’s average water temperature.

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Your new visit date must fall within the calendar year; no refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

The Lagoon is a swim-at-your-own-risk facility. Please be advised that there are no lifeguards on duty in free swimming areas. Parents and supervising companions must always monitor children throughout their time at the Lagoon. Failure to monitor children in your party may result in removal from the Lagoon without restitution.

American Red Cross Certified Lifeguards are present at Water Activity areas to provide instruction on how to experience each activity.

A limited supply of complimentary life jackets is available in designated areas on a first come, first served basis. Availability is not guaranteed but personal life jackets are permitted. Certain Water Activities require the use of a life jacket which will be issued for the length of the activity.

Children under the age 14 years must be accompanied by a supervising companion who is able to determine their ability to safely participate in water activities and is responsible for accompanying and supervising them while on property.

Yes, we have a wide variety of food, and both non-alcoholic and alcoholic beverages available for sale. For your convenience, we have complimentary water stations located throughout the Lagoon grounds. We also have third-party food trucks that we partner with. See food truck schedules for more information.

If you have any dietary restrictions and have any concerns, see additional information under “What if a member of my party has food allergies or special dietary restrictions?”

Outside food and beverages are prohibited; see additional information under “Can I bring coolers, food, and beverages?”

No outside food, beverages or coolers are allowed at the Lagoon. A personal, sealed bottled water or empty reusable water bottle is permitted and can be filled at complimentary water stations onsite. Approved bottles must be empty or sealed upon entry.

Infant formula and sealed baby food is also permitted. Glass containers are not permitted.

In the event of inclement weather our Blue Sky Guarantee will provide a rescheduled visit under specific conditions. Please visit MetroLagoons.com/BlueSky for more information.

The safety of all our guests is our top priority. Therefore, inclement weather may cause us to pause operations and/or temporarily close the Lagoon. We ask that all guests adhere to weather warnings and seek shelter. Tickets and activities are nontransferable, nonrefundable, and cannot be canceled or refunded.

Mandatory inclement weather safety guidelines:

Lightning Mileage Procedures

• 12 miles – paddleboards & kayaks must return to the dock.
• 8 miles – all guests clear out of the water including free swim areas, obstacle course, water slides, Island seating area, and Lagoon.
• 4 miles – all guests are advised to seek shelter.

Lagoon leadership and water safety staff will give approval for guests to re-enter the water and resume in-water activities after lightning strikes have cleared designated ranges and no new strikes are reported within a specified period of time. It is at the company’s discretion whether the Lagoon will remain closed or reopen after weather events.

Smoking, vaping or use of any type of e-cigarette is permitted only in designated areas.

Guests are permitted to bring in their own, single-post shade umbrellas that are under 6’ in diameter. However, we want to emphasize that guests are solely responsible for any damage or injury caused by their umbrellas.

This responsibility includes damage or injury to the property of other guests or MetroLagoons, as well as injury to other guests or MetroLagoons employees. We encourage all guests to be mindful of the size and placement of their umbrellas and to be always aware of their surroundings and other guests’ experience. MetroLagoons reserves the right to deny umbrellas for any reason including, but not limited to size, condition, design, or placement.

In addition, we require that guests lower their umbrellas during inclement weather to avoid any potential accidents. It is important to note that guests are still responsible for any damage or injury caused by their umbrellas during inclement weather.

MetroLagoons is a family and residential experience; therefore, we ask that family friendly attire be worn throughout the duration of your visit. We suggest proper swim attire, shorts, t-shirts, cover ups and other family friendly beach wear.

For the health and safety of all our guests, children in diapers are required to wear a swim diaper when entering the Lagoon waters.

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Your new visit date must fall within the calendar year. No refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

At MetroLagoons, safety is our highest priority. To ensure the safety of our guests and employees, our dedicated Water Quality team uses a combination of water treatment practices and proprietary technology to maintain the highest water quality standards. The team is trained to mitigate any potential bacterial contamination to prevent recreational water illness in accordance with regulatory requirements from both the state and Center for Disease Control (CDC).

To ensure a safe, relaxing, and enjoyable experience for all guests, please review the following guidelines on permitted and prohibited items:

You MAY Bring:

• Towels (available for purchase onsite; no rentals provided)
• Sunscreen
• One pool noodle per person
• Children’s arm floaties and personal life jackets
• Small water toys (no toy guns or items that resemble weapons)
• Small personal speakers (must fit in a purse or small backpack and play family-friendly music at a respectful volume)
• Beach umbrellas up to 6’ in diameter, properly secured by the owner and lowered during inclement weather
• Small toddler inflatables (for children age 3 and under), such as infant floats or seated rings with sunshades
• Individual mesh seating-style floats (single-person, sit-in floats with mesh bottoms are accepted, no hard plastic parts, and cannot be designed to lay on or in)

You MAY NOT Bring:

• Chairs, loungers, or any other beach furniture
• Pop-up tents or shade structures
• Umbrellas larger than 6 feet
• Large Bluetooth speakers
• Rafts, tubes, oversized or multi-person floaties
• Coolers, outside food, beverages, or alcohol
• (Exception: one sealed water bottle per guest or an empty reusable water bottle; sealed baby food also permitted)
• MetroLagoons reserves the right to deny entry or prohibit any items at their sole discretion to ensure the safety and enjoyment of all guests. If you have any questions or need clarification, please don’t hesitate to contact us.

If a member of your party has special dietary restrictions, including allergies, we allow an exception for that member in the form of a single size lunchbox/meal to accommodate their restrictions.

If multiple members have special dietary restrictions or allergies, we ask that you use the picnic tables outside of the gate area or speak to Lagoon management about your individual situation.

These exceptions do not include voluntary choices such as bottled water over tap water, personal menu preferences, etc.

• Report your lost item(s) through the link for the Lagoon you visited.
• Chargerback will try to match it with items found at the Lagoon.
• Pickup in person for free at the Lagoon, or choose shipping (fees are handled directly through Chargerback)
• If you choose to get your item(s) shipped, you’ll receive tracking details once it’s on the way

Please note: MetroLagoons is not responsible for lost or stolen items. While best attempts will be made, unfortunately not all items may be found or recovered.

Due to the volume of inquiries received, MetroLagoons is unable to respond to requests for items not found. You will only be contacted by Chargerback should your item be found.

Please email support@chargerback.com and provide the following:

• The 8 digit Chargerback ID number you received when you filed your lost item report
• The name and location of the Lagoon where you left your item

Chargerback offers convenient shipping and you’ll pay directly through their secure system.

No. Pickup at the lagoon is always free.

If you choose to get your item shipped, you will pay directly through the Chargerback secure system.

When the shipping label gets printed by the venue where you left your item(s), you will receive an email notifying you your item will soon be on its way. This email will include a tracking number. If you do not receive a tracking number within 48 hours of filing your report, please contact Chargerback directly at support@chargerback.com and provide the name and location of the Lagoon where you left your item as well as the 8 digit Chargerback ID number you received when you filed your lost item report

You can learn more about Chargerback on their website here.

Items are held for up to 30 days before being transferred out of our system.

Once you submit a lost report, you will be notified if a match is made. Please allow 3-5 business days for a response.