Inclement Weather Information

Grab your towel and your sunscreen and leave the rest to us. Check out the list of additional permitted items below: 

• Small, personal Bluetooth speakers are permitted. Please keep your volume and music selection appropriate for our family environment. 

• You may bring a personal umbrella no larger than 6 feet in diameter. Guests are responsible for securing their umbrella and any damage to property or other persons caused by a personal umbrella.

• Each guest is allowed one sealed water bottle or empty reusable bottle. Free water refill stations are available throughout the property.

• Pool noodles, water wings, and lifejackets are permitted. 

Please note the following items are NOT PERMITTED at the Lagoon: outside food and beverage, personal rafts or other water vehicles, umbrellas larger than 6 feet in diameter and large speakers.

Outside food and beverages are not permitted inside the lagoon. Feeling hungry? We have a variety of food trucks and non-alcoholic and alcoholic beverages available for sale. Our swim up bar serves up tropical drinks perfect for your day in paradise.

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules. 

Reschedule requests must be made within 1 week of any unused ticket’s original visit date and your new visit date must fall within the calendar year; no refund will be issued for unused tickets. 

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

Please call us at (813) 444-5221 or click here to fill out our Contact Us form with your order number and a team member will be able to assist you. 

MetroLagoons is a family-friendly environment. You must wear appropriate beach/swim attire at all times. No thongs or Brazilian cut bath suits. For the health and safety of all our guests, children in diapers are required to wear a swim diaper when entering the lagoon waters.

The safety of all our guests is our top priority. Therefore, inclement weather may cause us to temporarily close the lagoon. We ask that all guests adhere to weather warnings and seek shelter. Tickets and activities are nontransferable, nonrefundable, and cannot be canceled or refunded.

Mandatory inclement weather safety guidelines:

Lightning Mileage Procedures

• 15 miles – paddleboards & kayaks come back to dock
• 10 miles – all guests clear out of water including obstacle course, Island, and Lagoon
• 5 miles – all guests must exit park

Managers will give approval for guests to re-enter the park after immediate threat of lightning strikes have passed and after a reasonable amount of time has passed. It is at the company’s discretion whether the park will remain closed or reopen after weather events.

Parking is free for all visitors. 

Outside food and beverages are not permitted inside the lagoon. Feeling hungry? We have a variety of food trucks and non-alcoholic and alcoholic beverages available for sale. Our swim up bar serves up tropical drinks perfect for your day in paradise.

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules. 

Reschedule requests must be made within 1 week of any unused ticket’s original visit date and your new visit date must fall within the calendar year; no refund will be issued for unused tickets. 

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

The lagoon is a swim-at-your-own-risk facility. Please be advised that there are no lifeguards on duty. If anyone in your group needs a lifejacket we have them available in designated areas throughout the park.

Children under the age of 14 must be accompanied by an adult.

Cabana rentals can be purchased in advance of your visit online or by calling (813) 444-5221.