All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Reschedule requests must be made within 1 week of any unused ticket’s original visit date and your new visit date must fall within the calendar year; no refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

Our Lagoons are independent entities and therefore we are unable to transfer Day Passes between locations. If you have booked at the wrong Lagoon location, you must book at the correct Lagoon and then complete the form below. Please indicate in the booking notes both the incorrect location Booking ID and the correct location Booking ID, and our team will then be able to assist with refunding the incorrect booking.