Your input is important to us and we look forward to hearing from you. For assistance, please fill out the form below and a team member will be in contact with you shortly.
At MetroLagoons, we receive a significant number of reports regarding lost and found items. Our dedicated team is committed to reuniting all found items with their rightful owners as efficiently as possible.
If your item is located, we will promptly contact you using the information you’ve provided.
If you’ve lost an item in the water, please note that due to the vast size of the water body, we can only retrieve items that are found during routine cleaning or mechanical processes such as skimming or vacuuming.
Our Lagoons are independent entities and therefore we are unable to transfer Day Passes between locations. If you have booked at the wrong Lagoon location, you must book at the correct Lagoon and then complete the form below. Please indicate in the booking notes both the incorrect location Booking ID and the correct location Booking ID, and our team will then be able to assist with refunding the incorrect booking.
All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.
Reschedule requests must be made within 1 week of any unused ticket’s original visit date and your new visit date must fall within the calendar year; no refund will be issued for unused tickets.
Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.
