Make Your Way To The Lagoon

You can bring your towels, sunscreen, one pool noodle per person, and water toys.

No outside food, beverages or coolers are allowed at the lagoon. A personal sealed bottled water or empty reusable water bottle are permitted & can be filled at our water stations onsite. Infant formula and sealed baby food is also permitted. 

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Your new visit date must fall within the calendar year; no refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

The lagoon is a swim-at-your-own-risk facility. Please be advised that there are no lifeguards on duty in free swimming areas. A limited supply of complimentary life jackets are available in designated areas on a first come, first served basis.  Availability is not guaranteed but personal life jackets are permitted for use. 

Children under the age of 14 must be accompanied by an supervising companion over the age of 17.

Cabana rentals can be purchased in advance of your visit online only.

Our Lagoons are not heated, and water temperature can vary. December to March water temperatures can be in the mid to upper 60’s; while April, May, and November are often in the 70’s. June to October water temperatures can be in the 80’s. Guests should use their best judgement regarding water activities, safety, and their own comfort. Since water is not heated, refunds, and reschedules are not eligible due to water temperature.     

Guests are permitted to bring in their own, single-post shade umbrellas that are under 6’ in diameter.  However, we want to emphasize that guests are solely responsible for any damage or injury caused by their umbrellas.

This responsibility includes damage or injury to the property of other guests or MetroLagoons, as well as injury to other guests or MetroLagoons employees. We encourage all guests to be mindful of the size and placement of their umbrellas and to be always aware of their surroundings and other guests’ experience. MetroLagoons reserves the right to deny umbrellas for any reason including, but limited to size, condition, design, or placement. 

In addition, we strongly recommend that guests lower their umbrellas during inclement weather to avoid any potential accidents. It is important to note that guests are still responsible for any damage or injury caused by their umbrellas during inclement weather.

Yes, we have a variety of rotating food trucks and non-alcoholic and alcoholic beverages available for sale. For your convenience we have water stations located throughout the lagoon grounds. If you have any dietary restrictions and have concerns, please contact guest services.

All products and services are sold as non-refundable and non-transferable. If you need to reschedule your day for any reason you are allowed 1 complimentary reschedule if you request before your visit date. A $5 reschedule fee will be applied to all other reschedules.

Your new visit date must fall within the calendar year; no refund will be issued for unused tickets.

Guests are responsible for any increased rate in products or services compared to your original booking. Refunds are not given if the selected reschedule date has a lower rate.

Please call us at (813) 444-5221 or click here to fill out our Contact Us form with your order number and a team member will be able to assist you.

MetroLagoons is a family-friendly environment. You must wear appropriate beach/swim attire at all times. No thongs or Brazilian cut bath suits. For the health and safety of all our guests, children in diapers are required to wear a swim diaper when entering the lagoon waters.

The safety of all our guests is our top priority. Therefore, inclement weather may cause us to temporarily close the lagoon. We ask that all guests adhere to weather warnings and seek shelter. Tickets and activities are nontransferable, nonrefundable, and cannot be canceled or refunded.

Mandatory inclement weather safety guidelines:

Lightning Mileage Procedures

• 12 miles – paddleboards & kayaks must return to the dock.
• 8 miles – all guests clear out of the water including free swim areas, obstacle course, in water slides, Island seating area, and Lagoon.
• 4 miles – all guests are advised to seek shelter.

Lagoon leadership and water safety staff will give approval for guests to re-enter the water and resume in-water activities after lightning strikes have cleared designated ranges and no new strikes are reported within a specified period of time. It is at the company’s discretion whether the lagoon will remain closed or reopen after weather events.

Parking is free for all visitors. 

Service animals are welcome at MetroLagoons. According to ADA, a service animal is defined as a dog (or in some cases, a miniature horse) that is individually trained to perform tasks for a person with a disability.

Please note that emotional support animals are not considered service animals under ADA. While we understand the importance of emotional support animals, they are not permitted in this establishment.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or need assistance, please don’t hesitate to ask our team.