Careers

MetroLagoons is pleased to announce we are seeking an Assistant General Manager.

The Assistant General Manager, under direction of the General Manager is responsible for directing all facility operations to include: developing and directing strategic planning efforts; maximizing sales while monitoring and controlling expenses to meet planned operating profits; creating and executing strategic business plans, promotions, and productivity targets; assisting with the development of annual budgets and marketing programs, recruiting, hiring, and training all employees in accordance with established costs, procedures, and staffing needs; and providing strong leadership and opportunities for overall facility growth and individual skill enhancement.

Key Responsibilities:

• Assists in creating a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance.
• Works with General Manager on a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the General Manager.
• Initiates constant communication and collaboration with various ancillary departments within the venue to ensure a smooth and efficient operation.
• Responsible for cash handling policies and procedures.
• Previous Aquatics Management experience preferred.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Recruits the key personnel for Ticketing, Sales, Maintenance, and Operations, where applicable. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Conducts on-going training/educational programs for all department. Holds team meetings on a regular schedule.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Assesses all employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Supervises and follows up on guest requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on owner service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Ensure compliance with all licensing and health requirements.

Requirements:

• Bachelor’s degree in business management field or equivalent work experience in related field
• Minimum of 3-5 years supervisory experience in a large facility
• Must work evenings and weekends on a regular basis
• Previous Operational Management experience is a must.
• Ensure all work is completed in accordance to policies, procedures and best practices
• Strategic planning, membership marketing and sales, employee supervision and training, fitness/health promotion, programming, and financial management skills
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and strong work ethic
• Personal Training and or certifications associated with the industry are highly desirable
• Proficient in appropriate computer skills and office equipment
• Available to work nights, weekends, and holidays
• Bilingual in Spanish is a plus

Job Type: Full-Time

Job Location: Mirada San Antonio, Florida

Pay: $55,000-$60,000

MetroLagoons is pleased to announce we are seeking an Assistant General Manager of Food & Beverage to join our company. In this role, your duties will include coordinating daily operations, maintaining liquor, beer, wine & food cost budgeting, supervising staff members, and adhering to a high level of customer service.

To ensure success as an AGM of Food & Beverage, you should have an exceptional understanding of the hospitality industry and display an aptitude for customer service. Ultimately, you should have excellent managerial skills and the ability to assist with the recruiting, hiring, and training all employees in accordance with established costs, procedures, and staffing needs; and provide strong leadership and opportunities for overall facility growth and individual skill enhancement.

Key Responsibilities:

• Assists in creating a comprehensive standard facility operation manual, including written policies and procedures for all facility services, administration, and maintenance.
• Works with General Manager on a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the General Manager.
• Initiates constant communication and collaboration with various ancillary departments within the venue to ensure a smooth and efficient operation.
• Submits all paperwork, financial reporting, and payroll.
• Responsible for cash handling policies and procedures.
• Responsible for cash drawer maintenance and daily Deposits.
• Planning, organizing, and managing the daily operations of the hospitality staff to ensure efficiency.
• Oversees liquor, beer, wine, and food inventory.
• Calculates costs of food and beverage items for recipe costing. 
• Supervising staff members and communicating the importance of customer satisfaction.
• Checking the quantity and quality of supplies and equipment on a daily basis, such as guest amenities.
• Maintaining a high standard of customer service according to company operating procedures.
• Attending to any complaints logged by guests in a professional and timely manner.
• Performing monthly evaluations of staff members according to performance and participation.
• Creating expenditure reports for senior management review.
• Working with the human resources department to recruit and train new personnel.
• Determining the future goals of the hospitality division by studying market trends and working with the marketing team.

Requirements:

• At least 5 years of upper-level managerial experience working in the hospitality industry.
• Exceptional knowledge of standard hospitality practices and procedures.
• Excellent managerial skills and the ability to lead, motivate, and communicate with staff members.
• The ability to work well under pressure in a fast-paced environment.
• Solid knowledge of customer service and the ability to resolve conflict in a calm and professional manner.
• Excellent organizational skills.

Job Type: Full-Time

Job Location: Mirada San Antonio, Florida

Pay: $55,000-$60,000

MetroLagoons is pleased to announce we are seeking a General Manager.

The General Manager is responsible for directing all facility operations to include: developing and directing strategic planning efforts; maximizing sales while monitoring and controlling expenses to meet planned operating profits; creating and executing strategic business plans, promotions, and productivity targets; assisting with the development of annual budgets and marketing programs, recruiting, hiring, and training all employees in accordance with established costs, procedures, and staffing needs; and providing strong leadership and opportunities for overall facility growth and individual skill enhancement.

Key Responsibilities:

• Develops a comprehensive standard facility operation manual, including written policies and   procedures for all facility services, administration, and maintenance.
• Develops, through use of a template, a weekly, monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future concerns and forwards recommended changes to the owner.
• Initiates constant communication and collaboration with various ancillary departments within the venue to ensure a smooth and efficient operation.
• Submits all paperwork, financial reporting, and payroll.
• Previous Operational Management experience preferred.
• Previous Aquatics Management experience preferred.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and or products.
• Recruits the key personnel for Reception, Ticketing, Sales, Maintenance, Aquatics, and Operations, where applicable. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training workshops.
• Conducts on-going training/educational programs for department. Holds team meetings on a regular schedule.
• Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Ensures fiscal responsibility through efficient scheduling of facility and, when necessary, makes changes to stay within budgetary guidelines.
• Assesses all employees’ progress continually; coaches employees with positive reinforcement, and disciplines, when necessary, fairly and consistently; participates in annual performance evaluations, and, when necessary, assists in the termination process.
• Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest requests and comments.
• Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times.
• Directs and oversees all facility operations to ensure achievement of sales and retention goals, business objectives and facility profitability.
• Attends all management functions and meetings associated with client.
• Develops annual strategic plan highlighting targeted operational, marketing, programming, customer service and financial objectives.
• Recommends and develops marketing strategies to include planning/coordinating promotions, facility activities and effective advertising.
• Maintains cooperation and teamwork throughout the facility, placing a high emphasis on owner service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner, utilizing innovative ideas and sound judgment.
• Develops and implements systematic membership programs that targets new members, general memberships, and infrequent users.
• Ensure compliance with all licensing and health requirements.
• Other duties as assigned

Requirements:

• Bachelor’s degree in Leisure or business management field or similar
  Minimum of 5-7 years supervisory experience in a large facility
• Must work evenings and weekends on a regular basis
• Strategic planning, membership marketing and sales, employee supervision and training, fitness/health promotion, programming, and financial management skills
• Must be able to lift 45-pound weight plates
• Excellent customer service skills
• Efficient, well organized, and able to handle a variety of duties simultaneously
• Professional manner, discretion, and appearance
• Excellent verbal and written skills
• Energetic, enthusiastic and motivational
• Effective leadership skills and strong work ethic
• Personal Training and or certifications associated with the industry are highly desirable
• Proficient in appropriate computer skills and office equipment
• Ability to stand for long periods of time.
• Awareness of proper body mechanics to prevent injury
• This position required the ability to stand, stoop, kneel, crouch, bend, walk, and talk
• The employee is regularly required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms
• Available to work nights, weekends, and holidays

Job Type: Full-Time

Job Location: Mirada San Antonio, Florida

Pay: $70,000-$75,000

You can live the Lagoon Life no matter where you are – as we now have opportunities for both in-house, hybrid, and fully remote Guest Service Specialist! Metro Lagoons in Tampa, FL is excited to announce that we are searching for talented individuals to join our amazing Lagoon Concierge Center team. We are a new full contact center looking for the perfect mix of sales and service, heavily seasoned within the world of hospitality and tourism.

Key Responsibilities:

• Dependable, enthusiastic, upbeat, and hard-working are words that best describe you.
• Exceptional creative thinking, judgement, and decision-making skills coupled with impeccable written, verbal, and interpersonal communication skills. This must include grammar fluency and professional email/chat etiquette working in tandem with a strong desire to support our Guests across multiple platforms – phone, email, and live chat.
• Strong sales and service skills, with a track record of overcoming objections and closing the sale while maintaining superior levels of service. Potential candidates must be able to make decisions through a refined combination of integrity, experience, and resources.
• Flexibility and understanding that this list is not inclusive and other duties may be added as needed.

Qualifications:

• Minimum of 3 years remote contact center experience in a sales and service position.
• Remote candidate must possess the following system requirements to be considered:
  • CPU with at least an Intel Core i3 processor
  • 4GB RAM available
  • USB Noise cancelling headset
  • Ethernet connection – no WiFi connections accepted
  • Latest version of Chrome
  • Static IP Address
  • Firewall or router that is SIP aware
    • Candidate must also possess the knowledge and capability to handle your own firewall settings and changes to accommodate VOIP/SIP traffic.
• Remote and hybrid candidates will have a locking dedicated workspace that is free from noise and distraction
  • Prior to offer, photos and video tour of workspace must be provided
  • Equipment and internet speed test verification is required as well.
• Must have open availability, Sunday – Saturday from 7 am – 10 pm ET

As a member of our team, you can expect higher than the national marketplace average wages, healthcare benefits, and exciting employee perks! We respect the need for balance and understand the desire for personal and professional growth while fostering an inclusive environment for all.
 
Job Type: Part-Time and Full-Time
 
Job Location: Opportunities for In-House, Hybrid, and Fully Remote
 
Pay: Starting at $15/hour
 
If you are believing yourself to be the kind of team member that we are looking for then please send a copy of your cover letter, salary requirements, and resume to amy@metrolagoons.com

MetroLagoons is excited to announce we are searching for a seasoned, talented, and humble individual to join our fabulous team as a Contact Center Coordinator! This is an extremely valuable role so if you are someone who lives by servant leadership, is compassionate, and loves to help others succeed then this may be the role for you! 

Key Responsibilities:

• You must have a genuine interest in helping others.
• Organized, understanding, and dedicated are words that best describe you.
• Can effortlessly change hats from Guest Service to Help Desk, to Recovery, and back again – all with a genuine smile in your voice and grace in your actions so that everyone feels valued and supported.
• You possess a strong desire to assist our Guests across multiple platforms – phone, email, and live chat – with an exceptional level of service and creative thinking.
• Sharing daily trends, reporting any challenges, and assisting with coverage gaps are second nature.
• All interactions will strive to be positive, productive, friendly, and always professional.
• Flexibility and understanding that this list is not inclusive and other duties may be added as needed.

Qualifications:

• 5 years of high-volume contact center experience required
• Impeccable communication skills, verbal and written.
• Friendly, optimistic, and upbeat attitude.
• One who can empathize with Guests and Specialists alike whilst helping ensure satisfaction.
• Responsible, with proven ability to maintain scheduled commitments.
• Extremely comfortable with computers and working in a fast-paced environment.
• Must have open availability, Sunday – Saturday from 7 am – 10 pm

This is what we are needing from you but here is what you can expect from us – competitive wages starting at $18/hr., full benefits, and an exciting environment where you can thrive! We understand and respect the need for Work/Life balance. We appreciate the desire for personal and professional growth while fostering an inclusive environment for all.

 
Job Type: Full-Time
 
Job Location: Corporate Office Tampa, FL 
 
Pay: Starting at $18/hour

We are looking for an energetic and self-motivated marketing intern to join our team. Your work will include collaborating with the team in all stages of marketing campaigns to help develop, expand, and maintain marketing channels.

In addition to being an outstanding communicator, you should have excellent planning and time management skills. The successful candidate will also have experience with content creation and social media platforms. If you’re a driven individual who is interested in a career in marketing, we’d love to work with you.

Key Responsibilities:

• Support marketing campaign planning and execution
• Collaborate with marketing team to create a social media calendar
• Assist team members with the creation of engaging content for social media platforms
• Write and develop copy for promotional emails and other marketing collateral 
• Support the marketing team in daily administrative tasks
• Assist in the creation and editing of written, video, and photo content
• Participate in marketing brainstorming sessions
• Perform market analysis and research
• Research and evaluate competitor marketing material and digital content

Requirements:

• Current enrollment in an undergraduate course for marketing, communications, or a similar field
• Passion for marketing and an understanding of basic marketing principles and latest trends 
• Creative problem-solving skills
• Comfortable with multitasking in a deadline-driven environment
• Excellent verbal and written communication skills

Job Location: Corporate Office Tampa, FL 

MetroLagoons is looking for passionate and eager interns who are looking to develop and gain experience in the hospitality field. In this experience you will learn and assist in day-to-day operations throughout the entire resort by working alongside supervisors and managers of various departments. You will get to learn each department within the resort to give you a well-rounded learning experience in the hospitality field. This can include learning the following: Sales, Customer Service, Food & Beverage, and overall Operational Management.

 
Job Location: Epperson Lagoon Wesley Chapel, Florida or Southshore Bay Lagoon Wimauma, Florida

The grounds crew is responsible for maintaining the cleanliness of the lagoon’s amenities. This position is responsible for interacting positively with all staff and guests while always monitoring the lagoon area cleanliness and safety.

Key Responsibilities:

• Maintains the cleanliness and order of the lagoon to include sweeping, mopping, and vacuuming, taking out the trash, clean metal fixtures and fittings, empty and clean trash containers and laundry bins, clean toilets, mirrors, sinks.
• Ensures all areas are clean and replenishes supplies as needed.
• Ensures all amenities are re-stocked throughout the day.
• Becomes knowledgeable about the facility and amenities in order to effectively communicate with guests.
• Greets each and every guest with a smile and direct eye contact.
• Informs facility management of any member, guest, or facility issues.
• Reports any incidents or accidents to a member of the management team.
• Other duties as assigned

Qualifications

• High School Diploma or GED
• Must have AM availability
• Must be able to speak and understand the English language.
• Availability When Facility Is Open: This could include nights, weekends, and holidays.
• Ability to stand for long periods.
• Basic cleaning knowledge.
• Medium Work: Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and 10 pounds of force constantly to move light objects.
• This position requires the following abilities: climbing, balancing, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, tactile sense, repetitive motions, seeing, hearing, talking, and visual acuity.
• The employee will be required to operate the following tools: mops, brooms, vacuum cleaners, dusters, scrub brushes, cleaning supplies, detergents, disinfectants, towels, guest supplies such as soap, shampoo, and conditioner, and linen carts.
• The employee may be required to be exposed to noise, wet and humid conditions, fumes, odors, dust, chemical materials, mechanical equipment.
• Proficient in appropriate computer skills and office equipment.
• The employee is required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
• Vision abilities required by this job include close vision and the ability to adjust focus.
• Previous experience in maintaining the cleanliness of an upscale facility preferred.

Job Type: Part-time

Job Location: Epperson Lagoon Wesley Chapel, FL or Southshore Bay Wimauma, Florida

Pay: $12.00/hour

We are looking to hire trustworthy and reliable water quality technicians to service and maintain a Crystal Lagoon. As a technician, your main duty is to maintain the lagoon’s cleanliness.

To ensure success we offer paid on the job training, no experience necessary. This job is perfect for someone who loves the outdoors and is looking for steady work with opportunity for growth.

Key Responsibilities:

• Maintaining equipment and chemical stock levels.
• Testing swimming pool water pH, and chlorine levels.
• Adding acid, chlorine, and other chemicals to correct pH level.
• Cleaning swimming pool using authorized equipment.
• Fixing cracks or leaks in the swimming pool structure.
• Servicing and fixing faulty pool cleaning equipment.
• Completing paperwork and reporting service requirements to management.

Qualifications:

• Ability to lift heavy equipment.
• Ability to swim.
• Ability to work in harsh weather conditions.
• Professional appearance.
• Valid drivers license and reliable source of transportation to and from work.

Job Types: Full-time, Part-time

Job Location: Mirada San Antonio, Florida or Southshore Bay Wimauma, Florida

Job Pay: $13-$14/hour

MetroLagoons is looking to hire a Bar Supervisor who is looking to grow with a unique and fun concept. The position is at Southshore Bay Lagoon located in Wimauma, Florida.

Our ideal candidate will be an experienced bartender with management experience. Effectively supervises and manages bar operations in order to create a memorable experience to our residents and guests. Develops a team of bartenders that deliver great hospitality, speed of service and accurately prepared mixed beverages at all times. Delivers the exceptional Guest experience through responsible alcohol service. Controls beverage costs, production, labor and manages beverage quality.

Key Responsibilities:

• Staffs, trains and develops hourly Team Members through ongoing feedback and coaching, the establishments performance expectations
• Elevates staff morale and sets an example of great leadership
• Manages bar operations during scheduled shifts that include daily decision-making, staff support, Guest interaction, scheduling, planning while upholding standards, product quality, and cleanliness.
• Proactively runs a shift and anticipates Guest needs
• Frequently interacts with Guests insuring great hospitality
• Operations and Systems
• Ensures beverage quality by maintaining high levels of cleanliness, organization, storage, sanitation of food products.
• Carefully observes bar operations and addresses any issues out of alignment promptly and directly.
• Demonstrates responsibility for purchasing, receiving and storing beverage products, an inspection of local suppliers, use of correct products and proper par levels to minimize beverage waste and optimize total beverage cost.
• Manages inventory efficiently, accurately, and in a cost-effective manner.
• Understands all bar equipment operations and preventive maintenance.
• Ensures that the restaurant and staff are set up for an outstanding shift; from product, to equipment, to ambiance.

Qualifications

• Minimum experience 2 years of bartending and 6 months of bar management
• Weekends and Holidays are required
• All candidates will be required to pass a background test

Job Type: Full-time

Job Location: Southshore Bay Wimauma, Florida

Pay: $16/hour

Come join us and work in paradise! The Reef Café at The Epperson Lagoon is seeking professional Line and Prep Cooks to prepare food to the exact chef’s specifications and to set up stations for menu. Line Cook duties will consist of assisting the executive chef with their daily tasks. The successful candidate will play a key role in contributing to our customer satisfaction.

Key Responsibilities

• Set up and stocking stations with all necessary supplies
• Prepare food for service (e.g. chopping vegetables, butchering meat, or preparing sauces)
• Cook menu items in cooperation with the rest of the kitchen staff
• Answer, report and follow executive chef’s instructions
• Clean up station and take care of leftover food
• Stock inventory appropriately
• Ensure that food comes out simultaneously, in high quality and in a timely fashion
• Comply with nutrition, sanitation regulations, and safety standards
• Maintain a positive and professional approach with coworkers and customers

Qualifications:

• Proven cooking experience, including experience as a Line Chef, Restaurant Cook or Prep Cook
• Excellent understanding of various cooking methods, ingredients, equipment and procedures
• Accuracy and speed in executing assigned tasks
• Familiar with industry’s best practices

If you believe yourself to be a good fit, enjoy the idea of working in a tropical setting, and enjoy employee perks and discounts at one of Wesley Chapel’s most popular destinations, we look forward to reviewing your resume!

Job Type: Full-time

Job Location: Epperson Lagoon Wesley Chapel, FL

Job Pay: $16/hour