Join us

Do you love to see people living their best life?
Does making someone’s day make your day?

We are always looking for outgoing, friendly and hospitality driven individuals to join our team!

Culture 1

Culture 1

Culture 1

Culture 1

Current openings

Fully Remote Guest Service Specialists

You can live the Lagoon Life no matter where you are – as we now have opportunities for both in-house, hybrid, and fully remote Guest Service Specialist! Metro Lagoons in Tampa, FL is excited to announce that we are searching for talented individuals to join our amazing Lagoon Concierge Center team. We are a new full contact center looking for the perfect mix of sales and service, heavily seasoned within the world of hospitality and tourism.

Key Responsibilities:

  • Dependable, enthusiastic, upbeat, and hard-working are words that best describe you.
  • Exceptional creative thinking, judgement, and decision-making skills coupled with impeccable written, verbal, and interpersonal communication skills. This must include grammar fluency and professional email/chat etiquette working in tandem with a strong desire to support our Guests across multiple platforms – phone, email, and live chat.
  • Strong sales and service skills, with a track record of overcoming objections and closing the sale while maintaining superior levels of service. Potential candidates must be able to make decisions through a refined combination of integrity, experience, and resources.
  • Flexibility and understanding that this list is not inclusive and other duties may be added as needed.


  • Minimum of 3 years remote contact center experience in a sales and service position.
  • Remote candidate must possess the following system requirements to be considered:
    • CPU with at least an Intel Core i3 processor
    • 4GB RAM available
    • USB Noise cancelling headset
    • Ethernet connection – no WiFi connections accepted
    • Latest version of Chrome
    • Static IP Address
    • Firewall or router that is SIP aware
      • Candidate must also possess the knowledge and capability to handle your own firewall settings and changes to accommodate VOIP/SIP traffic.
  • Remote and hybrid candidates will have a locking dedicated workspace that is free from noise and distraction
    • Prior to offer, photos and video tour of workspace must be provided
    • Equipment and internet speed test verification is required as well.
  • Must have open availability, Sunday – Saturday from 7 am – 10 pm ET

As a member of our team, you can expect higher than the national marketplace average wages, healthcare benefits, and exciting employee perks! We respect the need for balance and understand the desire for personal and professional growth while fostering an inclusive environment for all.
Job Type: Part-Time and Full-Time
Job Location: Opportunities for In-House, Hybrid, and Fully Remote
Pay: Starting at $15/hour
If you are believing yourself to be the kind of team member that we are looking for then please send a copy of your cover letter, salary requirements, and resume to amy@metrolagoons.com

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