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FAQ

weather & lightning

The safety of all our guests is our top priority. Therefore, inclement weather may cause us to temporarily close the lagoon. We ask that all guests adhere to weather warnings and seek shelter. Tickets and activities are nontransferable, nonrefundable, and cannot be canceled or refunded.

15 miles

Paddleboards and kayaks come back to dock.

10 miles

All guests must clear out of lagoon water.

5 miles

All guests must seek shelter

RULES AT THE LAGOON

Swim at Your Own Risk
Alcohol and Consumption
Inclement Weather
No Coolers, Outside Food, or Drink
No Weapons
Swim at Your Own Risk
No Coolers, Outside Food, or Drink
Alcohol and Consumption
No Weapons
Inclement Weather
What can I bring?

Grab your towel and your sunscreen and leave the rest to us. Check out the list of additional permitted items below: 

  • Small, personal Bluetooth speakers are permitted. Please keep your volume and music selection appropriate for our family environment. 
  • You may bring a personal umbrella no larger than 6 feet in diameter. Guests are responsible for securing their umbrella and any damage to property or other persons caused by a personal umbrella.
  • Each guest is allowed one sealed water bottle or empty reusable bottle. Free water refill stations are available throughout the property.
  • Pool noodles, water wings, and lifejackets are permitted. 

Please note the following items are NOT PERMITTED at the Lagoon: outside food and beverage, personal rafts or other water vehicles, umbrellas larger than 6 feet in diameter and large speakers.

What is your refund policy?
Can my children access the lagoon without me?
Is the water heated?
Are food and beverages for sale?
What should I wear to the lagoon?
What is the inclement weather policy?
Can I bring coolers, food, and beverages?
Are lifeguards on duty?
How can I rent cabanas and premium seating?
Can I bring a beach umbrella?
What if I am unable to come on my reservation date? How do I reschedule to a new date?
Is there a fee for parking?
What can I bring?

Grab your towel and your sunscreen and leave the rest to us. Check out the list of additional permitted items below: 

  • Small, personal Bluetooth speakers are permitted. Please keep your volume and music selection appropriate for our family environment. 
  • You may bring a personal umbrella no larger than 6 feet in diameter. Guests are responsible for securing their umbrella and any damage to property or other persons caused by a personal umbrella.
  • Each guest is allowed one sealed water bottle or empty reusable bottle. Free water refill stations are available throughout the property.
  • Pool noodles, water wings, and lifejackets are permitted. 

Please note the following items are NOT PERMITTED at the Lagoon: outside food and beverage, personal rafts or other water vehicles, umbrellas larger than 6 feet in diameter and large speakers.

Can I bring coolers, food, and beverages?
What is your refund policy?
Are lifeguards on duty?
Can my children access the lagoon without me?
How can I rent cabanas and premium seating?
Is the water heated?
Can I bring a beach umbrella?
Are food and beverages for sale?
What if I am unable to come on my reservation date? How do I reschedule to a new date?
What should I wear to the lagoon?
Is there a fee for parking?
What is the inclement weather policy?