Reschedule, Refund, and Rain Day Policy

All products, including tickets, rentals, and activities, are nontransferable and nonrefundable and exclude activities/events separately priced or not open to the public or members.  Lagoon activities, rentals, and other offerings subject to availability, closures and change or cancellation without notice or liability. Some activities, rentals, and other offerings are subject to extended rehabilitation, seasonal, capacity and weather closures or may close for other reasons and are also non-refundable under this policy.  On certain dates a Lagoon may only be open for special events or to limited groups.


Due to Florida’s tropical climate, afternoon showers and thunderstorms are common, especially during the summer. We closely monitor weather conditions for the safety of our guests and team members, and in the case of inclement weather or lightning some activities may be impacted. We may suspend activities and close water activities during periods of inclement weather. During these periods you may be asked to evacuate the water and areas of the lagoon and may be instructed to seek shelter. We ask that all guests adhere to weather warnings and seek shelter.  All products, including tickets, rentals, and activities, are nonrefundable under this policy.


In the event of inclement weather our Blue Sky Guarantee will provide a rescheduled visit under the following conditions:


  • You must have been in the lagoon for less than 5 hours to qualify for a Blue Sky Ticket. If you have been on property for more than 5 hours, you do not qualify for a Blue Sky Ticket.
  • Water activity closures lasted longer than one hour, either accumulatively or consecutively.
  • Blue Sky Tickets must be requested within 30 days of the original visit date and are valid for a return visit within 90 days from the original visit date.
  • Blue Sky tickets are non-transferrable and may not be sold, traded, or bartered.


Eligibility Requirements:


  • Activities not experienced such as kayaks, paddle boards, water obstacle course, or bumper boats may be rescheduled.
  • Rentals, including lockers, cabanas, chair rentals, umbrellas, tikis, etc. that have limited inventory may not be available for reschedule and will be handled case-by-case. They are non-refundable.
  • Proof of paid admission is required to qualify for Blue Sky Tickets.


Blue Sky Tickets do not qualify for a 2nd Blue Sky Ticket.
Complimentary or discounted tickets may not eligible for Blue Sky Tickets.

MetroLagoons reserves the right to change these policies without prior notice, and some restrictions apply.

Please note, you must have visited the Lagoon to request a Blue Sky Ticket through www.metrolagoons.com/bluesky

Blue Sky team is unable to reschedule unused tickets.